Last updated: March 2026
1. Introduction
Essex Home Contracts Ltd is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, use our services, visit our website, or communicate with us through messaging platforms.
We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
2. Who We Are
Company Name: Essex Home Contracts Ltd
Business Type: Home services contractor (electrical, air conditioning, plumbing, and property services)
If you have any questions about this privacy policy or your personal data, you can contact us through our website or usual contact channels.
3. Information We Collect
We may collect and process the following types of personal data:
Personal Identification Information
Name
Phone number
Email address
Address or postcode of the property where work is required
Service Information
Details about the work requested
Photos or videos you send relating to the job
Property details relevant to the service
Communication Data
Messages sent via SMS, WhatsApp, social media, website forms, or live chat
Call recordings or transcripts (where applicable)
Technical Data
When visiting our website, we may collect:
IP address
Browser type
Device information
Website usage data through cookies or analytics tools
4. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide quotes
Schedule and carry out services
Communicate about appointments or work updates
Provide customer support
Improve our services and customer experience
Comply with legal and regulatory obligations
Prevent fraud or misuse of our services
5. Lawful Basis for Processing
Under the UK GDPR, we rely on the following lawful bases:
Contractual necessity
To provide the services you request.
Legitimate interests
To run and improve our business and services.
Legal obligations
To comply with legal or regulatory requirements.
Consent
Where you have given permission (for example, marketing communications).
6. Sharing Your Information
We may share your information with:
Engineers or subcontractors carrying out work
Software providers used to manage customer enquiries and bookings
Payment processors or accounting providers
Legal or regulatory authorities when required by law
We will never sell your personal data to third parties.
7. Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Your data may be stored in:
Customer management systems
Messaging platforms
Secure cloud services used by our business
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.
8. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing in certain circumstances
Request restriction of processing
Request transfer of your data
To exercise these rights, please contact us.
You also have the right to complain to the Information Commissioner's Office if you believe your data has been misused.
9. Cookies
Our website may use cookies and analytics tools to understand how visitors use the website and improve performance.
You can control cookies through your browser settings.
10. Third-Party Services
We may use third-party platforms to manage enquiries, communication, and customer service (such as messaging software, CRM systems, or booking systems). These providers process data on our behalf and are required to comply with data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.
12. Contact
If you have questions about this privacy policy or how we handle your personal data, please contact:
Essex Home Contracts Ltd